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Why this exists · Step Up AVL

The distance to the door

How a comfortable retirement and a few mornings at a downtown day center changed the way I see homelessness, and why I built this site.

My wife and I moved to Asheville in early 2020. We had a few weeks here before the country shut down.

So our first real picture of this place was a city under strain: restaurants going dark, neighbors out of work, everyone improvising. Then we watched it claw its way back. Storefronts reopened. People came back. And just as the ground felt solid again, Helene came through and took a lot of it away.

Like a lot of people after the storm, I wanted to do something. Not in the abstract. Something with my hands and my afternoons. I started volunteering at AHope, the downtown day center, and delivering for Meals on Wheels. Different work, but the same fault line runs under both: people one bad month from the edge, or already over it.

I should be honest about where I was standing when I started.

I'm retired. My wife and I live in The Ramble, in Biltmore Forest, about as buffered as life in this region gets. It's a cocoon. For most of my time here I could go weeks without seeing the version of Asheville that AHope meets every morning before it unlocks the door. The distance between my street and that door is the whole reason this site exists.

At the door A morning at AHope

Most mornings, it's the same faces. A few new ones turn up each week, and now and then someone I'm used to seeing doesn't come for a stretch, and I catch myself wondering where they went, and whether they're all right.

It's busy. Some days we log more than two hundred visits in a five-hour window. Upstairs is check-in, the mail room, the kitchen, coffee, and the patio out back. Down below is showers and lockers: a chance to clean up and change into something fresh. At 12:30 we start closing down, putting the place back together, hoping the regulars turn up again next time.

You learn not to ask "How are you?" It's the wrong question in that room. So I say, "Hello, good to see you," and I smile.

What stays with me is how many people won't meet your eyes.

It would be easy to look at a room like that and decide it says something about the people in it. Spend enough mornings there and you stop believing that.

The people coming through that door aren't there because of a flaw the rest of us managed to avoid. They're there because the math stopped working. Rent outran wages, a job ended, an illness hit, a street flooded, and there wasn't enough slack left in the system to catch them. The same arithmetic would catch a lot of us, given a bad enough year.

We talk about homelessness as if it's about character. From inside that day center, it looks like arithmetic. And arithmetic can be changed.
What this site is for

One neighbor, holding the door open.

Step Up AVL is small, and deliberately so. It does two things. It points people who feel the pull I felt toward local organizations already doing the work, with a direct way to give, volunteer, or just learn more. And it tries to tell the truth about what those organizations are up against.

That truth is more hopeful than it sounds. Modern homelessness, and the housing squeeze underneath it, were built over decades by choices we made: what we funded, what we tore down, what we stopped building. What we built, we can build again.

I'm not an expert, and this isn't an institution. It's one retired neighbor who got pulled out of the cocoon and decided the least he could do was hold the door open for the next person looking for a way in. If that's you: pick one organization on this site, and take a step.